Warranty and After-Sales Service
Thank you for choosing Luckfox series products from Luckfox Technology! We are committed to providing comprehensive technical support to ensure a smooth development process and to assist you promptly whenever technical issues arise. Below is an overview of our technical support process and the information you can provide to help us deliver better after-sales service.
Genuine Product Guarantee & Counterfeit Identification Guide
It has recently come to our attention that counterfeit versions of our development boards are circulating in the market, causing negative impacts on user experience and market order. We urge all users to remain vigilant and carefully verify the authenticity of the products.
Our development boards are branded with the official “Luckfox” logo. Please ensure that you purchase through authorized channels and only recognize the official logo.
We do not provide any technical support or after-sales services for products not manufactured by us or sold through unauthorized channels. Any quality issues or risks arising from such products will be the sole responsibility of the user.
We advise users to take precautions and avoid unnecessary losses caused by purchasing counterfeit products.
| ❌Counterfeit | ❌Counterfeit | ✅Genuine | |||
|---|---|---|---|---|---|
 |  |  | |||
| Notes | 1. Silkscreen Identification:** Genuine boards clearly display the official "Luckfox Pico Mini" logo and version number. 2. Pad Quality: Genuine boards feature high-quality Electroless Nickel Immersion Gold (ENIG) pads to ensure long-term reliability and resistance to oxidation. Counterfeit boards have dull pads prone to poor solder joints. | ||||
Technical Support Process
Technical support channel: We provide various technical support channels so that you can choose the most suitable way to contact us according to your needs. You can get support through the following ways:
AI Assistant (Recommended): Our Ask AI service is available 24/7 and can quickly help you solve most common issues without waiting for human support.
Luckfox Forum: You can contact us on the forum. Our technical support team will respond to you in the shortest time possible and provide a solution. http://forums.luckfox.com/index.php
Email: You can send an email to contact us. Please provide detailed problem descriptions and relevant information, so that we can identify and solve the problem more quickly.
Development board support email: service@luckfox.com
Display support email: eng49@luckfox.com
Technical Support Hours
Human Support: Monday to Friday, 09:00–12:00, 14:00–18:00 (GMT+8)
AI Support: Available anytime, even outside working hours.
Technical Support Scope
- Inquiries about software and hardware resources provided by the product.
- Problems encountered during the use of software and hardware manuals for the product.
- Problems encountered during the download and burning process of system updates.
- Loss of user data and obtaining the data after updating.
- Troubleshooting of product problems and after-sales maintenance services.
Technical Discussion Scope
After-sales services are limited to the product itself and do not include teaching related software usage (the supporting materials already include manuals and software usage tutorials). Due to the wide range of embedded system knowledge and the variety of categories involved, we cannot guarantee that we can solve all kinds of problems. The following content is not supported by technical support and can only provide suggestions:
- Understanding and modifying source code, self-designing and modifying circuit boards.
- How to compile and port the operating system.
- Software and hardware problems encountered during modification and development by users.
- Not responsible for on-site services.