Warranty and After-Sales Service
Welcome to use Luckfox Technology's Core3566 and thank you for choosing our product! We provide comprehensive technical support to ensure that you can develop smoothly and solve any technical problems you may encounter when needed. Here are our technical support process and the information you can provide to help us provide better after-sales service.
Technical Support Process
Technical support channel: We provide various technical support channels so that you can choose the most suitable way to contact us according to your needs. You can get support through the following ways:
Luckfox Forum: You can contact us on the forum. Our technical support team will respond to you in the shortest time possible and provide a solution. http://forums.luckfox.com/index.php
Email: You can send an email to contact us. Please provide detailed problem descriptions and relevant information, so that we can identify and solve the problem more quickly.
Development board support email: service@luckfox.com
Display support email: eng49@luckfox.com
Technical Support Hours
Monday to Friday: 9:00-12:00; 14:00-18:00
Technical Support Scope
- Inquiries about software and hardware resources provided by the product.
- Problems encountered during the use of software and hardware manuals for the product.
- Problems encountered during the download and burning process of system updates.
- Loss of user data and obtaining the data after updating.
- Troubleshooting of product problems and after-sales maintenance services.
Technical Discussion Scope
After-sales services are limited to the product itself and do not include teaching related software usage (the supporting materials already include manuals and software usage tutorials). Due to the wide range of embedded system knowledge and the variety of categories involved, we cannot guarantee that we can solve all kinds of problems. The following content is not supported by technical support and can only provide suggestions:
- Understanding and modifying source code, self-designing and modifying circuit boards.
- How to compile and port the operating system.
- Software and hardware problems encountered during modification and development by users.
- Not responsible for on-site services.